ShoreTel SMTP Send Failure Service Reset

Resetting Services for SMTP Send Failure

Below I have highlighted the services that are going to be restarted to correct SMTP Send Failure. The services need to be stopped in the correct order and started in a certain order as well.
  • Stop the ShoreTel-MailServ
  • This will also stop ShoreTel-VmEmSync and ShoreTel-CSISVMSVC
  • Stop the ShoreTel-CSISVC service

  • Start the ShoreTel-MailServ

  • Start ShoreTel-VmEmSync

  • This will start the ShoreTel-CSISVMSVC
  • Start the ShoreTel-CSISVC service

  • You will see the SMTP service turn green and then check to see if you still have error logs.
    Creation date: 2/3/2016 10:29 AM      Updated: 2/17/2016 11:22 AM